As a letting agent, it’s your job to be a quality guardian for landlords and tenants. One of the ways to keep everyone happy is to ensure that boiler systems are in good working order. This blog will help you figure out how to minimize breakdowns, address breakdowns when they happen, and even replace old boiler systems when they’re no longer efficient.

Tenant Education

The very first point of reducing boiler-related issues in the rental properties you manage is tenant education. They need to know how to operate the boiler from you. Provide them with the instruction booklet that comes with the boiler, too, so they can read it and try solutions to any problems in case they occur.

When you first meet your new tenants, talk them through how to operate the boiler and thermostat. Every boiler has its own unique setup, and many of them have quirks. Landlords usually know these quirks well and can explain them to new tenants.

Most issues can be avoided if they are explained up-front. A short talk through the details at the start can save a lot of headaches later.

  • Inspect the Smart Thermostats

Smart thermostats are a common reason why boilers suddenly end up with issues. While they’re incredibly convenient and tenants get more control over their heating, there is a downside.

Usually, when the internet goes down, then the smart thermostat is disconnected from the boiler. It’s important to follow a few steps when the internet connection is re-established. First, make sure you reconnect the cables that were connected to the boiler and smart thermostat. Each smart thermostate has a set procedure for reconnection. However, there has to be a green light on the receiver that’s linked to the boiler when things are working properly.

Another problem with smart thermostats is that their batteries drain. As the temperature control isn’t wired into the boiler or a power supply, it runs on batteries. They will need to be replaced periodically. If the temperature control runs out of power, it will stop working, and you won’t be able to control the heating.

  • Check the Boiler Pressure

Another common reason is that the boiler pressure has dropped below a certain point. The boiler will stop working when the boiler pressure drops to a particular level. There will likely be an error code displayed as well.

Loss of pressure in the heating system does not always have to be the result of a system malfunction. It can also be a sign that there is a leak. If there’s a leak on a radiator valve or elsewhere in the system, it’s key to call on a professional plumber or handyman to address repairs as needed.

  • Explore the Boiler Timer

If you have a boiler that doesn’t have a smart thermostat and just has a dial on the front, that’s what controls when the heating system turns on or off. You’ll need to take a look at it to find out how to adjust it. Check with tenants that the dials are where they should be.


If there are boiler issues in the rental property you manage, they should be addressed. Start with educating tenants on use, including providing the handbook from the manufacturer. Explore the boiler timer, check the boiler pressure and inspect the smart thermostat.

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